Tenants

WELCOME to Desert Investment Advisors' Tenant Information Page ...

Here you can get information about becoming a DIA tenant, how to report maintenance issues and other helpful information:

I really like a property I've seen here online. Do I have to make an appointment to meet someone at the property or can I enter myself?

For security purposes you must meet a licensed real estate agent at the property. Unless you have already engaged another real estate agent (from another company) we cannot give out lockbox codes or other information to allow access. The initial appointment will allow you and your DIA agent to meet one another and for you to become familiar with the property with someone who knows all about it.

I want to make an application. What do you require to get the process started?

You can print out the DIA rental application right from this website, in .pdf format. Siimply bring it with you to your viewing appointment or fax it to our office or make other arrangements to get the completed application to your agent. The .pdf-formatted rental application is located in the 'Rental Application to Print' section within the 'Tenants' tab, above. We require the earnest money deposit and the application fees to accompany the application, payable by check, money order or credit card (we ask for the credit card information within the application). If the home you're choosing is less than $1,495/month, usually the earnest money deposit is $250 and the application fee $40 per adult whose income will be used to pay the rent. WE ALSO ACCEPT ONLINE APPLICATIONS! HOWEVER, THE ONLINE APPLICATION IS BINDING JUST LIKE THE PRINTED VERSION, SO IT'S ADVISABLE TO HOLD OFF USING OUR ONLINE APPLICATION UNTIL YOU'VE MADE A FINAL DECISION ON RENTING OUR LISTINGS. OUR ONLINE APPLICATION IS LOCATED AT THE BOTTOM OF THIS PAGE - CLICK ON 'ONLINE RENTAL APPLICATION'.

What kinds of criteria do you use to evaluate your applicants?

The Broker and employees of DIA have been in this business a long time and have been subject to all kinds of "surprises" -- the perfect tenant turned bad and the worst applicant turning out to be the perfect payer and having the best-maintained home. Therefore, while we certainly have criteria we don't automatically reject or approve based on deviation from our criteria. We will analyze a credit report and background check, current employment and how much you earn and for how long; public records; bank information and current and prior landlord references. Our properties are all offered subject to federal, state, county and municipal fiar housing statutes.

My credentials are less than perfect, so I'm worried that I might be rejected. Should I even bother, and what of the earnest money deposit and application fee do I lose if I'm rejected?

Answer: You should be candid and upfront with both your agent and the Broker, should he contact you, about your special circumstances. WE ENCOURAGE AN APPLICATION BECAUSE MANY TIMES WE CAN MAKE SPECIAL ARRANGEMENTS TO ACCOMMODATE YOU. While at times we aren't able to accommodate everyone's needs, you might be surprised at what you and DIA can work out. Please note that regardless of outcome the application fees are NONREFUNDABLE, while the earnest money is REFUNDABLE if you are rejected.

What about pets?

DIA has adopted a pet policy we feel is fairer than simply a large 'pet deposit'. It is used by many competing apartment complexes. DIA charges $40/month per dog and $25/month per cat. Exceptions can be made with lower pet rent with good-to-outstanding applications. The security deposit charged, therefore, will be based on your own creditworthiness and the standards imposed by the owner.

How can I determine what my final move-in costs will be?

Until you've been approved you won't know the full security deposit charge. This charge will be discussed when your agent or the Broker contacts you about the approval. At move-in DIA charges the first full month's rent up front. In addition the entire security deposit less the earnest money deposit is due. Any pro-rated rent is paid on the FIRST of the month following move-in. So, for example, if you're approved for a home renting for $1,000 and you've agreed to a $750 security deposit and you have already paid a $250 earnest money deposit, your move-in costs will be $1,000 (1st month's rent) + $750 (security deposit) - $250 (earnest money) = $1,500. This amount is due in certified funds only, or in some instances, by credit or debit card. The agent is not allowed to give out the lease or keys until he is satisfed that the funds are present.

How long will you hold a property vacant for me to move in to?

Generally we will hold a property for up to 30 days after approval AND payment of the entire security deposit. Should you fail to execute the lease within the time period given the deposit will be used as liquidated damages and you will forfeit any rights to occupancy.

MAINTENANCE -- IT'S IMPORTANT TO US!!

IF YOU ARE EXPERIENCING AN AFTER-HOURS EMERGENCY PLEASE CALL 623-341-0991. DO NOT CALL THE OFFICE AND DO NOT E-MAIL US. NO AIR CONDITIONING IS THE MOST COMMON EMERGENCY, BUT THE OUTSIDE TEMPERATURE NEEDS TO BE ABOVE 85 FOR OUR STAFF TO RESPOND ON AN "EMERGENCY" BASIS. Likewise, no heat calls can be handled off-hours when temperatures are above 55. If you would like to phone in your NON-EMERGENCY request, please call 602-252-4782 and follow the voicemail instructions. The maintenance voicemail system is monitored until 5:30 pm Monday - Thursday and Fridays until 4:00 pm; not monitored on weekends. If you would like to e-mail your maintenance request please do so to: Maintenance Request

FREQUENTLY USED ADDRESSES, TELEPHONE NUMBERS, ETC.:

The rental remittance address for mailing your rent is:

2375 E. Camelback Rd., Suite 5103, Phoenix, AZ  85016

Our Phoenix business office is open Monday - Thursday 9:30 - 5:30; Friday 9:30 - 4:00 and is located on the South West Corner of 24th Street and Camelback Road.  Visitor parking is available in the Parking Garage South and West of the main Building use the Visitor Parking Entrance, your parking ticket can be validated at our office.

Our telephone numbers are: 602-252-4656; 602-252-4662 (fax); 602-252-4782 (maintenance). You may pay your rent in person at our business office during office hours and obtain a receipt, although you can log on to the 'TENANT PORTAL' on this website to pay your rent via an e-check -- it's quick, convenient and free!

WE MAY ACCEPT MAJOR CREDIT CARDS FOR RENTAL PAYMENTS UNDER EXTENUATING CIRCUMSTANCES. THE DESIGNATED BROKER MUST MAKE THE FINAL DECISION ON ACCEPTING A CREDIT CARD PAYMENT.